Is SnagRelay a developer tool?

SnagRelay is installed by developers (one script tag, 2 minutes) and the reports are consumed by developers. But it's built for the people who REPORT bugs - QA engineers, testers, PMs, clients, and end users. The goal: make every bug report so complete that developers never ask for more context.

Do reporters need technical knowledge to use SnagRelay?

No. Reporters click the widget, describe the issue, and send. SnagRelay automatically captures all technical context - page state, API data, console errors, network requests, and error traces. No developer tools required. No training needed.

Do I need to use a separate issue board?

No. SnagRelay has a dashboard for setup and configuration, but bug reports go directly to your existing issue tracker. Your team manages everything in one place - the tool they already know and love.

How long does SnagRelay setup take?

Under 5 minutes. Add one script tag, connect your tracker via OAuth, and you're live. No complex configuration, no training required.

What specific technical context does SnagRelay capture?

Every report includes annotated screenshots, session replay recording, video recording, full error stack traces, console logs, network activity with full request and response payloads, browser metadata, and auto-generated reproduction steps.

Can I use SnagRelay on staging and production separately?

Yes. Create a separate project for each environment. Each gets its own script tag, its own routing rules, and reports stay isolated. Same account, separate configurations - so a bug filed on staging doesn't land in the same Jira queue as a production incident.

Will SnagRelay impact website performance?

No. The widget loads asynchronously and only activates when the user opens it. It has no measurable impact on page speed or Core Web Vitals.

Feature

One Click.
Capture Everything

Capture HD screenshots at report time. Annotate with highlights, arrows, drawings, and redaction—then send triaged captures straight to your tracker.

→HD screenshot captured automatically on report
→Annotate: highlight, draw, arrow, redact sensitive data
→Works on any device — desktop, tablet, mobile
→Hides passwords, API keys, and form data automatically
→Screenshot attaches to every bug ticket in your tracker
→No browser extension required for most sites

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Automatic, not manual

The moment someone clicks the SnagRelay widget, the full HD screenshot is grabbed automatically — no "take a screenshot, attach it manually" step. The reporter immediately gets a lightweight annotation layer: highlight, arrow, freehand draw, or redact sensitive areas before anything leaves the browser.

Privacy by default

SnagRelay never captures passwords or credit card fields. Reporters can manually redact any region before submitting. Sensitive data stays in the browser.

Delivered inline, not as a file attachment

The annotated screenshot is embedded directly in the ticket description — developers see it immediately without downloading anything. For complex pages with iframes or canvas renders, the optional Chrome extension ensures pixel-perfect capture every time.

Ready to try it?

Capture your first bug report in under 5 minutes.

14-day free trial · No credit card required.

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More features

Automation