Pricing · no surprises
Simple pricing.
No surprises
No per-project fees. No hidden limits. Pick the plan that fits your team - upgrade or cancel anytime.
Studio
$23/mo
Billed annually ($276/year)
- →5 projects
- →Unlimited reports
- →All integrations
- →Video recording
- →Repro steps
- →Console logs + network data
MOST POPULAR
Agency
$63/mo
Billed annually ($756/year)
- →Unlimited projects
- →White label widget
- →Session replay
- →Priority support
- →All Studio features
Enterprise
Custom
Volume, SSO, SLA — let's talk
- →Everything in Agency
- →Custom project & report volume
- →SSO / SAML
- →Dedicated onboarding & success manager
- →Custom SLA & security review
- →Volume and contract pricing
14-day free trial — no card requiredCancel anytimeSOC 2 CompliantGDPR Compliant
Trusted by teams at
Shed Collective
We switched from UserSnap primarily to cut costs, but were also impressed with the quality of the reports and level of detail the platform provides our devs. We cut our ‘cannot reproduce’ rate by 80%
Michaela Drake
QA Engineer
FAQ
Pricing questions, answered.
Yes — every new account gets a full 14-day trial of the Studio plan. No credit card required. After 14 days, choose Studio ($29/mo) or Agency ($79/mo) to continue.
No. The SnagRelay widget is public-facing. Anyone can submit a bug report - your clients, testers, or end users - without creating an account.
One project = one website or web app. You install the SnagRelay script on that site and connect it to your issue tracker. Studio and Agency include multiple projects; Enterprise is custom.
All integrations - Jira, Linear, Trello, GitHub, GitLab, and Azure DevOps - are included on Studio, Agency, and Enterprise.
Yes. Enterprise includes custom volume, SSO/SAML, dedicated onboarding, custom SLA, and contract pricing. Email hello@snagrelay.com and we'll tailor it to your requirements.
Yes. Cancel from your account settings at any time. You keep access until the end of your current billing period with no penalties.
Yes! We offer special pricing for nonprofits, educational institutions, and open-source projects. Contact us to learn more.
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